Lalitpur Palika ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Lalitpur Palika Application ("the Application").

   For questions or concerns about this policy, please contact us at [Insert Contact Information].

   1. Information We Collect

   A. Personal Information

   We may collect personal details to verify your identity and provide municipal services. These details may include:

   
• 
         Identifying information, such as your name, age, and date of birth.
     

   
• 
         Contact information, such as your email address.
     

   
• 
         Documentation details, such as Citizenship, Driving License, National Identity Card, or Passport, as required for verification.
     

   
• 
         Photographs or other images you upload.
     

   This information is required to verify your identity as a citizen of Lalitpur Palika eligible to access municipal services.

   B. Permissions

   The Application requests the following permissions:

   
1. 
          File Storage: To allow users to download municipal-provided files.
      

   
2. 
          Push Notifications: To notify users about the status of their services, such as KYC status or grievance ("gunaso") updates.
      

   
3. 
          Camera: To enable users to upload documents or photos, such as identification or supporting documents for grievances.
      

   C. Technical Information

   
• 
         Operating system (used for internal processing like interface adjustments).
     

   
• 
         No real-time location or IP address is collected.
     

   2. How We Use Your Information

   We use the collected information to:

   
• 
         Verify your eligibility for municipal services.
     

   
• 
         Process and investigate grievances, including supporting documents you upload.
     

   
• 
         Notify you about service updates, status changes, and other municipality announcements.
     

   
• 
         Improve the functionality and user experience of the Application.
     

   Note: Currently, we do not offer payment-related services through the Application.

   3. Why Users Cannot Delete Their Accounts

   The ability to delete accounts is currently not provided because:

   
• 
         User records are maintained as part of municipal governance requirements to verify service access and track grievances.
     

   
• 
         Retaining user information ensures accurate documentation for legal, audit, and administrative purposes.
     

   If this policy changes in the future, we will update users accordingly.

   4. Data Security

   We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or loss. These include encrypted storage of sensitive data and restricted access to authorized personnel only.

   5. User Rights

   While account deletion is not supported, you have the right to:

   
• 
         Access and review your personal data.
     

   
• 
         Update your personal data if it is inaccurate.
     

   
• 
         Contact us to inquire about our data handling practices.
     

   6. Data Retention

   We retain your information as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

   7. Changes to This Privacy Policy

   We may update this policy periodically to reflect changes in legal, regulatory, or operational requirements. Users will be notified of significant updates via the Application.

   8. Contact Information

   If you have questions or concerns regarding this Privacy Policy, contact us:

   Lalitpur Palika Office

   Phone: +९७७ ०१ ५४२२५६३ 

   Email: info@lmc.gov.np

   Address: ललितपुर महानगरपालिका, पुल्चोक, ललितपुर